To streamline field service workflow activities, Mobile Centrex solutions are built on a patent pending Insta-Status algorithm that is customizable based on the enterprises business rules. This enables the field workforce to instantly update the job status of work orders into the system. The system automatically sets the next logical status, so that the workforce personnel can progress the job status updates in the set order with a single key press.

Through enabling instant dispatching of assignments to the field and providing the workforce with real-time information and instant notification of work status changes, Mobile Centrex products enable our customers to:

Increase Productivity
	More technicians/vehicles per dispatcher and more work orders per technician
	Schedule and assign appropriately skilled and available workforce
	More effective planning of daily “truck rolls”- dynamic rerouting and rescheduling as conditions change
Reduce Costs
	Reduce voice communications and less paper work- field workforce can retrieve work assignments, access customer information and customer repair history
	Reduce administration work in capturing and processing work activities data
	Reduce field service technicians travel time- dispatcher can pass driving directions to the technician
Improve Customer Satisfaction
	Speed up work order handling- field workforce can retrieve customer information and customer repair history to expedite problem diagnosis and resolution time
	Tighter scheduling windows to customers with less uncertainties
	Manage customer information more efficiently- automated data capturing process to maintain customer and repair information up to date all time
Gain greater control
	Real-time visibility into fleet operations- all work activities are logged in and time stamped.