Enables dispatchers to schedule, track, support, and evaluate the daily work of technicians in the field. The application can be configured through a variety of system settings associated with business rules and workflow. MC Field Manager supports mobile workforces of up to thirty technicians on individual work queues and three dispatchers operating on shared work queue.

As a web-based solution, it enables real-time work assignments to the workforce in the field who can retrieve customer information and repair history to speed up problem diagnosis and resolution time. It enables field service technicians to retrieve detailed ticket labor, driving directions, customer billing information. It also enables field workforce to send and receive instant alerts for job status changes and updates to avoid any delays and reduce workforce travel and down time.

The application provides a variety of customer definable standard reason and comment codes for workforces to quickly select from and update work order and job status information. The “Technician Scheduler” provides a full picture of all workforce work schedule dates and meet-times with an estimated time range, and determines any scheduling conflicts. The application also enables dynamic rerouting and re-scheduling as conditions change to increase field service technicians’ utilization and speed up work order handling.