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1.
What is the nature of your business?
Select
Appliance & equipment repair
IT helpdesk services
Telecom installation and repair
HVAC installation and repair
Plumbing service and repair
Window & glass repair services
Elevator/escalator repair services
Security services
Utility services
Other
2.
How many field personnel do you have?
3.
How many dispatchers do you have?
4.
Who performs the work at your customer sites?
Employees only
Sub-contractors only
Employees and sub-contractors
5.
Do you use personal computers in your business?
No
Yes
If "Yes", approximately how many computers do you have?
6.
What operating system do you use?
Windows 95
Windows 98/ME
Windows 2000/NT
Other (Please Specify)
7.
Do you have access to the Internet from your place of business?
Yes
No
8.
Do you use any of the following software?
(Choose all that apply and provide the name of the software used where applicable)
Order Entry
Dispatch/Field Service Management
Billing
Scheduling
Email
9.
How many of your field personnel (employees and/or sub-contractors) have cell phones?
All
Some
None
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