How do you receive orders from your
customers?
In person
Phone
Email
Fax
Other
11.
How do your dispatchers communicate
order details to field personnel?
Deliver orders on paper in person
Deliver orders by phone
Deliver orders by email
Send a fax
Other
12.
Which of the following information
do field personnel communicate to dispatchers?
Labor time
Parts used
Customer credit card
Bill amount
Other (Please specify)
13.
How do field personnel communicate
order status to dispatchers?
Deliver status in person
Deliver status by phone
Deliver status by email
Send a fax
Other (Please specify)
14.
How far in advance do you schedule
visits with customers?
One day in advance
One week in advance
One month in advance
More than a month in advance
Other (Please specify)
15.
How frequently do your field personnel
visit customers?
One time only
Recurring as needed
Recurring weekly
Recurring monthly/quarterly/annually
